Delete your iiziticket account

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This page explains how to delete your account for the iiziticket app, developed by The Coding Cat srls, and which data is deleted.

An account is only needed for the subscription's cloud features. If you use the app without an account, there is nothing to delete on our servers: your data is only on your device and you remove it by uninstalling the app.

From the app

  1. Open iiziticket and sign in with the account you want to delete.
  2. Go to Settings → Account.
  3. Tap Delete account and confirm.

Deletion is immediate.

Without the app, by email

If you no longer have the app or can't sign in, write to hello@thecodingcat.it from your account's email address, with the subject "iiziticket account deletion request". If you write from a different address, we will ask you to confirm the account is yours.

We delete the account, with the same data the app deletes, and confirm by email within 30 days.

What we delete

  • your account: email address, name, identifier, creation and last sign-in dates;
  • the templates and images stored in the cloud, including those deleted in the last 30 days;
  • the templates you shared with a link or QR code: the link stops working right away.

What we keep

  • On your device: templates, print history, printers and settings stay in the app until you delete them or uninstall it.
  • Templates others already imported: anyone who added one of your shared templates to their library keeps their own copy.
  • Purchase data: purchase history at RevenueCat, Apple and Google is kept for as long as required by law and by the store terms.
  • Technical data: request logs at our hosting providers are kept for as long as they set, usually a few days or weeks.

Your subscription

Deleting your account does not cancel your subscription. To stop renewals, cancel it in your Google Play or Apple account settings (in Google Play: Payments & subscriptions → Subscriptions).

To learn more about how we process data, read the Privacy policy.