Terms of use

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These terms govern the use of iiziticket: the Android and iOS app, the web editor at app.iiziticket.com and the related cloud services (together, the "Service"). By using the Service you accept these terms. How we process personal data is described in the Privacy policy.

1. Who provides the Service

The Coding Cat srls, Via Fontananera 55 / 19038 / Sarzana (SP) / Italy, VAT no. IT01524350111, email hello@thecodingcat.it ("we", "us").

2. What iiziticket does

iiziticket lets you design templates for tickets, receipts, kitchen orders and other printouts, fill them in with a form and print them on compatible thermal printers over Bluetooth or USB.

iiziticket printouts are courtesy documents and have no tax value. iiziticket does not replace a certified cash register or any other tool required by tax law. You are responsible for meeting the tax and legal obligations of your business.

3. Plans

  • Free: no charge, unlimited prints with "Made with iiziticket" at the bottom, up to 3 templates.
  • Monthly or yearly subscription ("Pro"): no signature, unlimited templates and cloud features: sync across devices, backup, template sharing, web editor, sending prints to an address of your choice (integrations). More features may be added over time.
  • Lifetime license: one-time purchase; no signature and unlimited templates on every device linked to the same store account. It works locally only: it does not include cloud features, nor features that rely on servers or external services. Lifetime license holders can add a subscription to also get cloud features.

The features of each plan are described in the app and on the store listings. Prices are shown by the stores at the time of purchase.

4. Purchases, renewals and refunds

  • Purchases are made through Apple's App Store or Google Play, under their terms.
  • Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before it ends. You can cancel or manage your subscription in your Apple or Google account settings; from the app, use "Manage subscription".
  • The 7-day free trial, when offered, turns into a paid subscription unless you cancel before it ends. It is available once per store account.
  • Refunds are handled by the stores under their own rules. Your statutory consumer rights are not affected.
  • When offline, the app keeps subscription features for up to 7 days after the recorded expiry date, until it can verify it again.
  • When your subscription ends, the "Made with iiziticket" signature comes back and you can't create more than 3 templates. No template is deleted and you can keep editing and printing them. Cloud features are no longer available; cloud data remains until you delete your account.
  • You can restore purchases from the app (Settings → Restore purchases) using the same store account.

5. Account

An account is optional and is used for cloud features. You are responsible for access to the Google account or email inbox you use to sign in. You can sign out or delete your account from the app at any time. Deleting your account does not cancel your subscription: that is managed in the store.

6. Your content

  • The templates, text and images you create remain yours. You grant us only the permission needed to store, sync, display and, when you ask, share them, in order to provide the Service.
  • You confirm that you hold the rights to the content you use, such as logos and trademarks, and that it does not break the law or infringe the rights of others.
  • Sharing: a shared template can be read by anyone with the link for 30 days. Don't share templates containing other people's personal data or confidential information.
  • Don't use the Service for unlawful, offensive or misleading content, or to imitate official or tax documents.
  • Integrations: if you set up a sending address, you are responsible for that address, for the service receiving the prints and for how you use them. Prints are sent only while the app is open: we don't guarantee they arrive within a given time, and the same print may arrive more than once.
  • We may remove shared content or suspend an account that breaks these terms, notifying you where possible.

No system fully rules out data loss: keep a copy of important templates, for example with "Export file" or, with a subscription, with cloud sync.

7. Printers and compatibility

iiziticket works with 58 and 80 mm ESC/POS thermal printers, but we can't guarantee compatibility with every model. The list of tested models and the test page are in the app. Use the Free version or the free trial to check your printer before buying.

8. Service availability

The app and printing work offline. Cloud features and the web editor need an internet connection and depend on external providers: they may be interrupted, for example for maintenance. We may change, improve or replace features, taking care not to remove core features of a plan you already paid for without notice.

9. Liability

The Service is provided with care but "as is". To the extent permitted by law, we are not liable for indirect damages, lost profits or data loss caused by failures, incompatible printers, improper use of printouts or unavailability of third-party services. This limitation does not apply in cases of wilful misconduct or gross negligence, nor does it affect your statutory consumer rights.

10. Terms for users of iiziticket on Apple devices

If you download the app from the App Store:

  • these terms are between you and us, not Apple; Apple is not responsible for the app or its content;
  • the license is personal and non-transferable, and applies to Apple devices you own or control, within the App Store usage rules;
  • Apple has no obligation to provide maintenance or support for the app;
  • if the app fails to conform to any applicable warranty, you may notify Apple, which will refund the purchase price, if any; to the extent permitted by law, Apple has no other warranty obligation;
  • any claims relating to the app (product liability, legal or regulatory compliance, consumer protection) must be addressed to us, not Apple;
  • in the event of a third-party claim that the app infringes intellectual property rights, we, not Apple, are responsible for handling it;
  • you represent that you are not located in a country subject to a U.S. Government embargo and are not on any list of prohibited or restricted parties;
  • for questions or complaints, use the contact details in section 1;
  • Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

11. Changes to these terms

We may update these terms, for example for new features or to comply with the law. We update the date at the top and, for significant changes, notify you in the app before they take effect. If you don't accept them, you can stop using the Service and cancel your subscription.

12. Governing law and jurisdiction

These terms are governed by Italian law. For consumers, the competent court is that of the consumer's place of residence or domicile, and the mandatory protections of your country of residence remain unaffected. You can also use the EU online dispute resolution platform (ec.europa.eu/consumers/odr).

This is a translation of the Italian original. In case of discrepancy, the Italian version prevails.